/* PG Chat staff console. Brand: dark #0A1008, accent #52ED00 (only ever a background with dark text). */
:root {
  --dark: #0A1008;
  --green: #52ED00;
  --ink: #1b1f1a;
  --muted: #59625a;
  --line: #dfe4dc;
  --soft: #f4f7f2;
  --head: "Akshar", system-ui, sans-serif;
}
* { box-sizing: border-box; }
html, body { height: 100%; }
body {
  margin: 0; display: flex; flex-direction: column;
  font: 16px/1.45 system-ui, -apple-system, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
  color: var(--ink); background: var(--soft);
}
[hidden] { display: none !important; }
:focus-visible { outline: 3px solid var(--green); outline-offset: 2px; }
h1 { font-family: var(--head); color: var(--dark); margin: 0 0 12px; font-size: 1.8rem; }
main { flex: 1; min-height: 0; display: flex; flex-direction: column; }

.bar {
  display: flex; align-items: center; justify-content: space-between; gap: 8px;
  padding: 10px 14px; background: var(--dark); color: #fff;
}
.logo { font-family: var(--head); font-weight: 700; font-size: 1.35rem; letter-spacing: .02em; }
.logo-accent { background: var(--green); color: var(--dark); border-radius: 6px; padding: 0 6px; }
.who { color: #e6ebe4; font-size: .95rem; }

.btn {
  display: inline-flex; align-items: center; justify-content: center; min-height: 44px;
  padding: 8px 16px; border-radius: 999px; border: 2px solid var(--dark);
  background: #fff; color: var(--dark); font: 600 1rem/1 var(--head); letter-spacing: .02em; cursor: pointer;
}
.btn-small { min-height: 36px; padding: 6px 12px; font-size: .95rem; }
.btn-green { background: var(--green); border-color: var(--green); color: var(--dark); }
.btn-green:hover { background: #46cc00; border-color: #46cc00; }
.btn-ghost { background: transparent; color: inherit; border-color: currentColor; }
.bar .btn { border-color: #fff; }
.bar .btn:not(.btn-ghost) { background: var(--green); border-color: var(--green); color: var(--dark); }
.btn-block { width: 100%; }
.btn:disabled { opacity: .6; cursor: default; }

/* Login */
.login { flex: 1; display: grid; place-items: center; padding: 24px 16px; }
.login-card { width: 100%; max-width: 340px; background: #fff; border-radius: 16px; padding: 24px; display: grid; gap: 12px; box-shadow: 0 2px 12px rgba(0,0,0,.08); }
.login-card label { font-weight: 600; color: var(--dark); }
#pin {
  font: 700 2rem/1 var(--head); letter-spacing: .5em; text-align: center; padding: 12px;
  border: 2px solid #9aa596; border-radius: 12px; width: 100%;
}
#pin:focus { border-color: var(--dark); outline: 3px solid var(--green); outline-offset: 0; }
.msg-error { margin: 0; min-height: 1.4em; color: #a3160b; font-weight: 600; }

/* App: one pane at a time on phones, two side by side on wide screens */
.app { flex: 1; min-height: 0; display: flex; }
.list-pane { flex: 1; min-width: 0; overflow-y: auto; background: #fff; }
.conv-pane { display: none; flex: 1; min-width: 0; min-height: 0; }
.app.show-conv .list-pane { display: none; }
.app.show-conv .conv-pane { display: flex; }

.tabs { display: flex; gap: 6px; padding: 10px 12px; border-bottom: 1px solid var(--line); position: sticky; top: 0; background: #fff; }
.tab { flex: 1; min-height: 40px; border: 2px solid var(--line); border-radius: 999px; background: #fff; font: 600 1rem var(--head); color: var(--muted); cursor: pointer; }
.tab.active { background: var(--dark); border-color: var(--dark); color: #fff; }
.count:empty { display: none; }
.count { background: var(--green); color: var(--dark); border-radius: 999px; padding: 0 7px; margin-left: 4px; }

.conv-list { list-style: none; margin: 0; padding: 0; }
.conv-item {
  display: grid; grid-template-columns: 1fr auto; gap: 2px 10px; width: 100%; text-align: left;
  padding: 12px 14px; border: 0; border-bottom: 1px solid var(--line); background: #fff; font: inherit; color: inherit; cursor: pointer;
}
.conv-item:hover, .conv-item.selected { background: var(--soft); }
.conv-item .name { font-weight: 700; color: var(--dark); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.conv-item .meta { justify-self: end; color: var(--muted); font-size: .85rem; white-space: nowrap; }
.conv-item .excerpt { grid-column: 1 / -1; color: var(--muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.conv-item .contact { color: var(--muted); font-size: .9rem; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.badge { background: var(--green); color: var(--dark); font-weight: 700; border-radius: 999px; padding: 0 8px; font-size: .85rem; }
.waiting { background: var(--dark); color: #fff; border-radius: 999px; padding: 1px 8px; font-size: .8rem; }
.empty { padding: 24px 16px; color: var(--muted); text-align: center; }

.conv-view { flex: 1; min-height: 0; display: flex; flex-direction: column; background: var(--soft); }
.conv-head { display: flex; align-items: center; gap: 10px; padding: 8px 12px; background: #fff; border-bottom: 1px solid var(--line); }
.conv-who { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.conv-who strong { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.contact a { color: var(--dark); margin-right: 10px; overflow-wrap: anywhere; }
.back { color: var(--dark); }

.msgs { flex: 1; overflow-y: auto; list-style: none; margin: 0; padding: 14px 12px; display: flex; flex-direction: column; gap: 10px; }
.msg { max-width: 85%; padding: 8px 12px; border-radius: 14px; white-space: pre-wrap; overflow-wrap: anywhere; }
.msg .who-line { display: block; font-size: .8rem; color: var(--muted); margin-bottom: 2px; }
.msg-visitor { align-self: flex-start; background: #fff; border: 1px solid var(--line); border-bottom-left-radius: 4px; }
.msg-staff { align-self: flex-end; background: var(--dark); color: #fff; border-bottom-right-radius: 4px; }
.msg-staff .who-line { color: #c9d2c6; }
.msg-staff.msg-auto { background: #3a4537; font-style: italic; }
.day { align-self: center; color: var(--muted); font-size: .8rem; }

.reply { display: flex; gap: 8px; padding: 10px 12px 4px; background: #fff; border-top: 1px solid var(--line); }
.reply textarea { flex: 1; font: inherit; padding: 10px 12px; border: 1.5px solid #9aa596; border-radius: 12px; resize: vertical; min-height: 48px; }
.reply textarea:focus { border-color: var(--dark); outline: 3px solid var(--green); outline-offset: 0; }
#reply-msg { padding: 0 12px 8px; background: #fff; }

@media (min-width: 820px) {
  .list-pane { flex: 0 0 340px; border-right: 1px solid var(--line); }
  .conv-pane, .app.show-conv .conv-pane { display: flex; }
  .app.show-conv .list-pane { display: block; }
  .back { display: none; }
  #conv-none { margin: auto; }
}

.alerts-note { margin: 0; padding: 8px 14px; background: var(--green); color: var(--dark); font-weight: 600; font-size: .95rem; }

/* Change PIN dialog */
.pin-dialog { width: min(360px, calc(100vw - 24px)); border: 0; border-radius: 16px; padding: 0; box-shadow: 0 8px 32px rgba(0,0,0,.25); }
.pin-dialog::backdrop { background: rgba(10,16,8,.6); }
.pin-form { display: grid; gap: 8px; padding: 20px; }
.pin-form h2 { font-family: var(--head); color: var(--dark); margin: 0 0 4px; font-size: 1.4rem; }
.pin-form label { font-weight: 600; color: var(--dark); }
.pin-form input {
  font: 700 1.5rem/1 var(--head); letter-spacing: .4em; text-align: center; padding: 8px;
  border: 2px solid #9aa596; border-radius: 12px; width: 100%;
}
.pin-form input:focus { border-color: var(--dark); outline: 3px solid var(--green); outline-offset: 0; }
.pin-hint { margin: 0; color: var(--muted); font-size: .9rem; }
.pin-ok:empty { display: none; }
.pin-ok { margin: 0; padding: 8px 10px; border-radius: 10px; background: var(--green); color: var(--dark); font-weight: 600; }
.pin-actions { display: flex; justify-content: flex-end; gap: 8px; }

/* Profile menu: the signed-in person's name at top left */
.profile { position: relative; min-width: 0; }
.profile-btn {
  display: inline-flex; align-items: center; gap: 6px; max-width: 60vw; min-height: 40px; padding: 6px 12px;
  border: 2px solid rgba(255,255,255,.5); border-radius: 999px; background: transparent; color: #fff;
  font: 600 1rem/1 var(--head); cursor: pointer;
}
.profile-btn .who { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; color: #fff; }
.profile-btn[aria-expanded="true"] { border-color: var(--green); }
.caret { font-size: .8rem; }
.profile-menu {
  position: absolute; top: calc(100% + 8px); left: 0; z-index: 50; display: grid; gap: 2px;
  min-width: 230px; max-width: calc(100vw - 28px); padding: 6px; background: #fff; border-radius: 12px;
  box-shadow: 0 8px 28px rgba(0,0,0,.25);
}
.menu-item {
  display: block; width: 100%; min-height: 44px; padding: 10px 14px; border: 0; border-radius: 8px;
  background: transparent; color: var(--dark); font: 600 1rem/1.2 var(--head); text-align: left; cursor: pointer;
}
.menu-item:hover, .menu-item:focus-visible { background: var(--soft); }
.menu-item:disabled { opacity: .6; cursor: default; }

/* Staff photos: 28 px circles, a photo or coloured initials */
.avatar {
  display: inline-flex; align-items: center; justify-content: center; flex: none; width: 28px; height: 28px;
  border-radius: 50%; overflow: hidden; background: #3a4537; color: #fff;
  font: 700 .75rem/1 var(--head); letter-spacing: .02em; user-select: none;
}
.avatar img { width: 100%; height: 100%; object-fit: cover; display: block; }
.avatar-slot { display: inline-flex; }
.avatar-slot:empty { display: none; }
.msg-row { align-self: flex-end; display: flex; align-items: flex-end; gap: 6px; max-width: 90%; min-width: 0; }
.msg-row .msg { max-width: none; min-width: 0; }